Cancellation and Refund Policy
Effective July 21, 2026. Clear rules for the 72-hour paid evaluation and for weekly and monthly rentals.
This policy explains how cancellations, rescheduling, credits, and refunds work for SunForceAI services. It is incorporated into our Terms of Service.
1. 72-Hour Paid Evaluation
The 72-hour paid evaluation is the recommended first step before a longer rental. Its price and configuration are scoped privately around your workload and confirmed in writing before it begins.
- Rescheduling. One reschedule is allowed at no charge with at least 24 hours notice before the scheduled start.
- Cancellation 24+ hours before start. Refundable only if staging or provisioning has not begun.
- Cancellation within 24 hours, after staging begins, after access is issued, or no-show. Normally nonrefundable.
- Non-delivery by SunForceAI. If we cannot deliver the scheduled evaluation and we cannot agree on a replacement time within seven (7) days, you may choose a full refund.
- Compatibility outcome. A delivered evaluation that reveals your workload is not a good fit for the tested configuration is not itself refundable. Compatibility testing is the service being provided.
2. Evaluation credit toward a rental
If you continue into a weekly or monthly paid rental that begins within thirty (30) days after your completed evaluation, the full evaluation fee is credited toward your first rental invoice. The credit has no cash value, is nontransferable, and applies once.
3. Weekly and monthly rentals
- Before capacity is committed. A rental may be canceled and refunded before we reserve or stage capacity for you.
- After reservation, staging, or access. Once capacity is reserved, staging has begun, or access has been issued, prepaid fees are generally nonrefundable unless the written order says otherwise.
- Non-delivery by SunForceAI. If we cannot provide a paid rental, we will refund the undelivered portion of prepaid fees.
- Outages. Interruptions during an active rental are handled through service credits or proration as agreed in the order, and not through consequential damages.
4. Refund processing
Approved refunds are returned to the original payment method. Bank and card network timing varies and is outside our control.
5. Chargebacks
If you believe a charge is incorrect, please contact hello@sunforce.ai first so we can resolve it directly. Filing a chargeback without first attempting to contact us can delay resolution and may result in suspension of service pending review.
6. Contact
Billing and refund questions: hello@sunforce.ai.
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